FAQs
Can’t find what you’re looking for?
Can I add multiple cards?
Yes, you can add multiple cards in the app for future payments.
What is the £45 pre-authorisation hold I see when paying for charging?
We'll place a temporary authorization hold on your payment card before completing your transaction. This isn't an actual charge, but rather a reserved amount that verifies your payment method is valid and that you have sufficient funds available. Once the session is complete, the authorisation hold will be adjusted to reflect the actual cost of the charging session. This usually happens within a few minutes, though it may take up to an hour. If the charging session fails to start, the authorisation hold will be released within 5 working days, and your bank will update your available funds accordingly.
What card types can I add?
You can add and pay with most major debit and credit cards, including Google Pay, Apple Pay Visa, Mastercard, and American Express.
How do I find charge points to pay at?
Within Plan Route, you can filter to only see partnered chargers so you can pay seamlessly and earn points enroute. The Click & Charge option will always be the optimal charger for you, and therefore may not be directed to a partnered charger. Instead, you can use our Connect & Pay feature, which will show you the closest partnered chargers to you.
How do I add my card?
You can add your card when paying for a charge, or by clicking on “Payment Method” in Settings.
What chargers can I pay at?
You are able to pay at any of our numerous partnered chargers, and we are forever looking to expand our payment network. You can see more about our specific partners on our dedicated partners page here, and get in touch about a partnership here.
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